{"id":144,"date":"2026-08-30T15:34:58","date_gmt":"2026-08-30T19:34:58","guid":{"rendered":"https:\/\/pam.dev.yconsulting.fr\/?page_id=144"},"modified":"2026-08-30T16:05:24","modified_gmt":"2026-08-30T20:05:24","slug":"accueil-passerelles-pam","status":"publish","type":"page","link":"https:\/\/pam.dev.yconsulting.fr\/en\/","title":{"rendered":"Accueil Passerelles PAM"},"content":{"rendered":"<section class=\"pam-home-hero\"><div class=\"pam-shell pam-home-hero__inner\"><div class=\"pam-home-hero__content\"><h1>Human support, in your language<\/h1><p>Passerelles PAM facilitates access to health, legal, educational and administrative services through a network of multilingual companions.<\/p><div class=\"pam-actions\"><a class=\"pam-button pam-button--primary\" href=\"https:\/\/pam.dev.yconsulting.fr\/en\/demande-dadhesion-pam\/\">Submit a request<\/a><a class=\"pam-button pam-button--outline\" href=\"#pam-project\">Discover the project<\/a><\/div><\/div><figure class=\"pam-home-hero__visual\"><img src=\"https:\/\/pam.dev.yconsulting.fr\/wp-content\/plugins\/passerelles-pam\/assets\/images\/pam-hero-support.webp\" width=\"1200\" height=\"800\" alt=\"Three women discuss documents during a PAM support session.\" decoding=\"async\" fetchpriority=\"high\"><\/figure><\/div><\/section><section id=\"pam-access\" class=\"pam-home-section pam-access\"><div class=\"pam-shell\"><h2>I would like to access\u2026<\/h2><div class=\"pam-access__grid\"><article class=\"pam-access-card pam-access-card--0\"><span class=\"pam-access-card__icon\" aria-hidden=\"true\"><svg viewbox=\"0 0 24 24\" focusable=\"false\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect x=\"3\" y=\"7\" width=\"18\" height=\"13\" rx=\"2\"\/><path d=\"M8 7V5a2 2 0 0 1 2-2h4a2 2 0 0 1 2 2v2M3 12h18M10 12v2h4v-2\"\/><\/svg><\/span><p class=\"pam-eyebrow\">Professionals<\/p><h3>Request support<\/h3><p>Submit a request and track your cases from your portal.<\/p><div class=\"pam-access-card__actions\"><a class=\"pam-card-link pam-card-link--primary\" href=\"https:\/\/pam.dev.yconsulting.fr\/en\/demande-dadhesion-pam\/\">Apply for membership<span aria-hidden=\"true\">\u2192<\/span><\/a><a class=\"pam-card-link pam-card-link--outline\" href=\"https:\/\/pam.dev.yconsulting.fr\/en\/portail-professionnels\/\">Professional portal<span aria-hidden=\"true\">\u2192<\/span><\/a><\/div><\/article><article class=\"pam-access-card pam-access-card--1\"><span class=\"pam-access-card__icon\" aria-hidden=\"true\"><svg viewbox=\"0 0 24 24\" focusable=\"false\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M4 13c2-2 4-3 6-3l2 2 2-2c2 0 4 1 6 3M5 16c2 0 3 1 4 3M19 16c-2 0-3 1-4 3M8 7a3 3 0 1 1 6 0\"\/><\/svg><\/span><p class=\"pam-eyebrow\">Companions<\/p><h3>Manage my support sessions<\/h3><p>View your appointments and submit your reports.<\/p><div class=\"pam-access-card__actions\"><a class=\"pam-card-link pam-card-link--teal\" href=\"https:\/\/pam.dev.yconsulting.fr\/en\/portail-accompagnant\/\">Companion portal<span aria-hidden=\"true\">\u2192<\/span><\/a><\/div><\/article><article class=\"pam-access-card pam-access-card--2\"><span class=\"pam-access-card__icon\" aria-hidden=\"true\"><svg viewbox=\"0 0 24 24\" focusable=\"false\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"9\" cy=\"7\" r=\"3\"\/><path d=\"M3 20c0-4 2-7 6-7 2 0 3 .5 4 1.5M17 21l-3.5-3.2a2.4 2.4 0 0 1 3.5-3.3 2.4 2.4 0 0 1 3.5 3.3z\"\/><\/svg><\/span><p class=\"pam-eyebrow\">Clients<\/p><h3>Access my portal<\/h3><p>View your support and share your experience.<\/p><div class=\"pam-access-card__actions\"><a class=\"pam-card-link pam-card-link--coral\" href=\"https:\/\/pam.dev.yconsulting.fr\/en\/adhesion-usager-pam\/\">Client membership<span aria-hidden=\"true\">\u2192<\/span><\/a><a class=\"pam-card-link pam-card-link--outline-coral\" href=\"https:\/\/pam.dev.yconsulting.fr\/en\/portail-usagers\/\">Client portal<span aria-hidden=\"true\">\u2192<\/span><\/a><\/div><\/article><\/div><\/div><\/section><section id=\"pam-project\" class=\"pam-home-section pam-story\"><div class=\"pam-shell pam-story__card\"><div class=\"pam-story__intro\"><figure class=\"pam-story__art\"><img src=\"https:\/\/pam.dev.yconsulting.fr\/wp-content\/plugins\/passerelles-pam\/assets\/images\/pam-community-bridge.webp\" width=\"1200\" height=\"800\" alt=\"Families and companions cross a bridge together toward community services.\" loading=\"lazy\" decoding=\"async\"><\/figure><div><h2>Passerelles PAM, a collective project<\/h2><p>Passerelles PAM is a community partnership project that helps allophone families access essential services. Multilingual companions help them understand the process, find appropriate resources and communicate with professionals.<\/p><\/div><\/div><div class=\"pam-story__values\"><article><span aria-hidden=\"true\"><svg viewbox=\"0 0 24 24\" focusable=\"false\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M12 20c-3 0-5-2-5-5V9a5 5 0 0 1 10 0c0 3-2 4-3 5-.8.7-1 1.3-1 2M9 9c0-2 1-3 3-3s3 1 3 3\"\/><\/svg><\/span><h3>Listen<\/h3><p>Taking the time to understand each situation.<\/p><\/article><article><span aria-hidden=\"true\"><svg viewbox=\"0 0 24 24\" focusable=\"false\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M4 13c2-2 4-3 6-3l2 2 2-2c2 0 4 1 6 3M5 16c2 0 3 1 4 3M19 16c-2 0-3 1-4 3M8 7a3 3 0 1 1 6 0\"\/><\/svg><\/span><h3>Support<\/h3><p>Being present at every step with respect and care.<\/p><\/article><article><span aria-hidden=\"true\"><svg viewbox=\"0 0 24 24\" focusable=\"false\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 18h18M5 18v-5c4-5 10-5 14 0v5M5 13h14M8 18v-7M16 18v-7\"\/><\/svg><\/span><h3>Build bridges<\/h3><p>Connecting people with the right services and resources.<\/p><\/article><\/div><\/div><\/section><section id=\"pam-process\" class=\"pam-home-section pam-process\"><div class=\"pam-shell\"><h2>How does it work?<\/h2><ol class=\"pam-process__steps\"><li><span class=\"pam-process__icon\" aria-hidden=\"true\"><svg viewbox=\"0 0 24 24\" focusable=\"false\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M6 3h9l3 3v15H6zM15 3v4h4M9 12h6M9 16h5\"\/><\/svg><\/span><span class=\"pam-process__number\">1<\/span><h3>Request<\/h3><p>A professional or client submits an online request.<\/p><\/li><li><span class=\"pam-process__icon\" aria-hidden=\"true\"><svg viewbox=\"0 0 24 24\" focusable=\"false\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"10\" cy=\"10\" r=\"6\"\/><path d=\"m15 15 5 5\"\/><\/svg><\/span><span class=\"pam-process__number\">2<\/span><h3>Assessment<\/h3><p>We review the request and determine the needs and required language.<\/p><\/li><li><span class=\"pam-process__icon\" aria-hidden=\"true\"><svg viewbox=\"0 0 24 24\" focusable=\"false\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"8\" cy=\"8\" r=\"3\"\/><circle cx=\"17\" cy=\"8\" r=\"3\"\/><path d=\"M2 20c0-4 2-7 6-7s6 3 6 7M13 15c1-1 2-2 4-2 3 0 5 3 5 7\"\/><\/svg><\/span><span class=\"pam-process__number\">3<\/span><h3>Matching<\/h3><p>We match the person with an available and qualified companion.<\/p><\/li><li><span class=\"pam-process__icon\" aria-hidden=\"true\"><svg viewbox=\"0 0 24 24\" focusable=\"false\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M12 21C7 17 3 14 3 9a4 4 0 0 1 7-3l2 2 2-2a4 4 0 0 1 7 3c0 5-4 8-9 12z\"\/><\/svg><\/span><span class=\"pam-process__number\">4<\/span><h3>Support<\/h3><p>The companion supports the person throughout the process.<\/p><\/li><\/ol><\/div><\/section><section class=\"pam-home-section pam-benefits\"><div class=\"pam-shell pam-benefits__grid\"><article><span aria-hidden=\"true\"><svg viewbox=\"0 0 24 24\" focusable=\"false\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M3 12h18M12 3c3 3 4 6 4 9s-1 6-4 9c-3-3-4-6-4-9s1-6 4-9z\"\/><\/svg><\/span><div><h3>Multilingual support<\/h3><p>Several languages to better understand and be understood.<\/p><\/div><\/article><article><span aria-hidden=\"true\"><svg viewbox=\"0 0 24 24\" focusable=\"false\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M12 3 20 6v5c0 5-3 8-8 10-5-2-8-5-8-10V6zM9 12l2 2 4-4\"\/><\/svg><\/span><div><h3>Confidential cases<\/h3><p>Your information is protected and secure.<\/p><\/div><\/article><article><span aria-hidden=\"true\"><svg viewbox=\"0 0 24 24\" focusable=\"false\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"9\" cy=\"7\" r=\"3\"\/><path d=\"M3 20c0-4 2-7 6-7 2 0 3 .5 4 1.5M18 14l1 2 2 .3-1.5 1.5.4 2.2-1.9-1-1.9 1 .4-2.2-1.5-1.5 2-.3z\"\/><\/svg><\/span><div><h3>Personalized follow-up<\/h3><p>Support tailored to each 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